Terms of Use

Last Updated: November 2024

Agreement to Terms

By accessing or using the Base-thicket website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not access our website or use our services.

Description of Services

Base-thicket provides advisory and liaison services related to card recovery and banking disputes. Our services include:

• Emergency card recovery assistance
• Bank liaison and communication services
• Card cancellation support
• Replacement card expediting
• ATM dispute resolution

We are not a financial institution, bank, or regulated financial services provider. Our role is limited to advisory and liaison support.

Service Limitations

You understand and acknowledge that:

• We do not guarantee specific outcomes. Final decisions regarding card recovery rest with the relevant financial institutions.
• Timelines for resolution depend on bank procedures and are outside our control.
• Our services are advisory in nature and do not constitute legal or financial advice.
• We act on your behalf with your authorisation but are not responsible for bank decisions or policies.

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your situation
• Respond promptly to our requests for information or documentation
• Authorise us to communicate with relevant financial institutions on your behalf
• Pay agreed fees upon confirmation of service engagement
• Refrain from using our services for any fraudulent or illegal purpose

Fees and Payment

Service fees are as published on our website at the time of your request. By engaging our services, you agree to pay the applicable fees.

• Payment is due upon acceptance of your case
• We accept bank transfer and major credit or debit cards
• All fees are quoted in British Pounds Sterling
• Fees do not include any charges imposed by your bank for card replacement or other services

Refund Policy

If we are unable to make meaningful progress on your case within 14 business days from the date of engagement, you may request a partial refund. Refund amounts will be calculated based on the work completed and expenses incurred. To request a refund, contact us in writing at [email protected].

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Base-thicket or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services
• Our total liability for any claim arising from our services shall not exceed the fees paid by you for those services
• We are not liable for any losses resulting from decisions made by financial institutions

Indemnification

You agree to indemnify and hold harmless Base-thicket and its employees from any claims, damages, or expenses arising from your breach of these terms or your use of our services.

Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised terms.

Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms of Use. Upon termination, your right to use our services will cease immediately.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions regarding these Terms of Use, please contact us at:

Email: [email protected]
Address: 47 Whitmore Street, London, EC2A 4NB, United Kingdom