Comprehensive card recovery and banking assistance solutions with clear, upfront pricing. No hidden fees.
Rapid intervention when your card is retained by an ATM. We contact the bank immediately, arrange collection, and guide you through the retrieval process. Ideal for urgent situations where you need your card back quickly.
Comprehensive communication handling between you and your bank. We prepare all necessary documentation, make follow-up calls, and ensure your case progresses without unnecessary delays.
When card recovery is not viable, we help you cancel safely and securely. We verify the cancellation, check for any fraudulent activity, and assist with the transition to your new card.
Speed up the delivery of your replacement card. We liaise with the bank to prioritise your request and explore express delivery options available for your account type.
For complex cases involving disputed transactions or ATM errors that caused your card to be retained. We gather evidence, prepare formal complaints, and escalate to financial ombudsman services if needed.
Full-service support covering all aspects of your card retention issue. From initial contact to final resolution, we handle everything, keeping you updated at each stage.
We believe in transparent pricing. The fees listed above are our standard rates for each service category. There are no hidden charges or unexpected add-ons.
Payment is due only after we confirm acceptance of your case. We accept bank transfer and major credit or debit cards. For the Comprehensive Case Management service, payment can be split into two instalments.
If we are unable to make meaningful progress on your case within 14 business days, you are entitled to a partial refund. Full terms are outlined in our Terms of Use.
Our advisors are ready to assess your case and recommend the most suitable service for your situation.
Request AssistanceService Disclaimer: Fees cover our advisory and liaison services. They do not include any charges the bank may impose for card replacement or delivery. Outcomes depend on bank policies and are not guaranteed. This service is advisory in nature and does not constitute legal or financial advice. Individual circumstances will affect timelines and results.