Privacy Policy

Last Updated: November 2024

Introduction

Base-thicket is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, and other contact information you provide when filling out forms on our website.
• Case Information: Details about your card retention situation, bank information, and incident specifics necessary to provide our services.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our services
• To communicate with you about your case and our services
• To process your requests and respond to enquiries
• To improve our website and services
• To comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With financial institutions when necessary to resolve your case, and only with your explicit consent
• With service providers who assist us in operating our business
• When required by law or to protect our legal rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Case files are retained for a period of six years after the conclusion of services, after which they are securely destroyed.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 47 Whitmore Street, London, EC2A 4NB, United Kingdom