Reach out to our team for assistance with your card recovery needs. We respond to all enquiries within one business day.
Whether you have questions about our services or need immediate help with a retained card, our team is here to assist.
47 Whitmore Street
London, EC2A 4NB
United Kingdom
Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
We aim to respond to all enquiries within 24 hours during business days. Urgent cases submitted before 2:00 PM are typically addressed the same day.
For urgent cases submitted during business hours, we begin outreach to your bank within two to four hours. Weekend emergencies are addressed first thing Monday morning.
Yes, we have experience with all major high-street banks including Barclays, HSBC, Lloyds, NatWest, Santander, and others. We also assist with challenger banks and building societies.
You will need to share the location of the ATM where your card was retained, your bank name, the approximate date and time of the incident, and a form of identification. We will guide you through the specifics once you contact us.
Absolutely. We handle all personal data in accordance with UK data protection regulations. Your information is used solely for the purpose of resolving your case and is never shared with third parties except as necessary to liaise with your bank.
Notice: Base-thicket provides advisory services only. Contacting us does not establish a contractual relationship until we formally accept your case. All communications are for informational purposes. For urgent account security matters, contact your bank directly using the number on the back of your card or their official website.